Conversational AI for customer service
This is an innovation experiment. Experiments help companies test distuptive technologies by creating fast proofs of concepts tailored on their specific use cases. Contact to apply
Augmenting Customer Portals with AI Capabilities
We are exploring ways to enhance knowledge bases and customer portals with artificial intelligence (AI). Conversational AI can enhance on-site search functionality and provide access to existing knowledge through websites, mobile apps, and messaging platforms.
The Benefits of AI in Customer Service
Chatbots and virtual assistants can provide real-time, 24/7 support to customers without the need for human interaction. This provides a convenient and accessible solution for customers, while freeing up customer service representatives to handle more complex issues.
Conversational AI can also be easily integrated into various communication channels, such as websites, mobile apps, and messaging platforms, making it easier for customers to seek help. Furthermore, it can gather valuable data and insights from customer interactions, which can be used to continuously improve the customer service experience and inform business decisions.
After assisting the company in defining the core functionalities of their customer support platform, we will create a prototype for a conversational AI that leverages the existing knowledge base. We will also explore how to process user requests to generate structured data for the company’s future use.
What You’ll Get
Each partner will receive 30 hours of free consultation.
How to Participate
An invitation is required to participate in the experiment. If you’re interested, please send an email to [email protected] explaining why you’re interested in the project.